Frequently Asked Questions

Ready to Ship rings are in stock and ready to send straight away. Customise Your Ring lets you choose your own diamond and setting online, built to order. Bespoke & Custom is for a completely one-of-a-kind design — book a free consultation and we'll design it with you from scratch.

Bespoke & Custom rings typically take 10 days to 2 weeks. Rings built through Customise Your Ring usually take 3 to 4 weeks, depending on setting and diamond availability.

Yes — during your consultation we'll talk through diamond choice, metal, and setting, and can share renders or images before you commit.

Yes. We offer both natural and lab-grown diamonds — lab-grown diamonds are chemically, physically and optically identical to natural diamonds, just grown in a controlled environment rather than mined.

Yes, our diamonds come with independent certification (IGI), confirming carat, cut, colour and clarity.

Same diamond, different origin. Lab-grown diamonds typically offer more carat for your budget.

The easiest way is to visit us in store and we'll measure you for free. If you're not local, most jewellers will happily measure your finger or an existing ring for you.

We offer resizing on all rings, usually completed within 1–2 days, done on site by our jeweller, Stuart.

Yes — we ship worldwide, including to the US, Canada and UAE, via Royal Mail with tracked and insured delivery.

All orders are shipped from the UK, so if you're outside the UK, your order may be subject to customs or import duties charged by your own country. These are set by local customs authorities and are the buyer's responsibility — we'd recommend checking with your local customs office for an estimate before ordering.

For rings built through Customise Your Ring, please allow around 5–6 weeks in total — this covers 3–4 weeks to prepare your piece, plus roughly 2 weeks for delivery to your location. Ready to Ship and Bespoke & Custom orders may arrive sooner, depending on the piece.

Yes — free consultations are available by phone or video call, wherever you are.

We accept returns on most items, as they can go back into our stock. The exception is engraved rings, which can't be returned once personalised. See our full Refund Policy for details.

Yes — the only exception is engraved rings, which can't be accepted back once personalised.

We accept all major payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Yes — Klarna is available at checkout, letting you spread the cost of your purchase.

Keep your ring looking its best by taking it off before swimming, showering, cleaning, or applying perfume, lotion or hairspray — chemicals and everyday products can dull the metal and diamonds over time. Store it separately from other jewellery to avoid scratches, and give it a gentle clean every few weeks with warm water, a mild soap and a soft brush. For a deeper clean or a polish, pop in and we'll take care of it for you.

Yes — every ring comes with a lifetime warranty covering defects in the setting. It doesn't cover accidental damage or general wear and tear.

Yes — we provide professional valuation certificates for insurance purposes for £70.